If a User needs to reset their password, we generally encourage the User themselves to reset their own password.
You can send them this link that will show them what to do:
But if they are struggling and you would like to reset their password yourself, here are the steps to follow:
1 - Go to the Employee screen:
2 - Find the User and click on the Edit pencil:
3 - Click on the "Settings" tab and then "Reset Password":
4 - Click on "Reset Password"
A new password will generate and show on the screen:
Please copy the new password and send it to the User.
If this does not fix the issue
Please email support@Roubler.com with the following information:
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Your name and company.
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The affected user’s full name.
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A brief description indicating that the user is getting this error and you have tried all the advise from this help article
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Include a screen shot if possible.
Roubler Support will further investigate and assist in resolving the issue.
Thank you for your cooperation.
Roubler Support Team