Attention Roubler User: this article is intended for a Roubler administrator.
Please ensure you copy the link, send it to your Company's Roubler Administrator and request their assistance to resolve your issue.
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Dear Roubler Administrator,
If someone is having trouble logging into Roubler, they might be using the wrong username. It’s important to make sure they enter the correct one.
Important Things to Know:
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A username is NOT the same as the email address in the "Personal Information" section of the employee's profile.
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Even though a user logs in with an email, Roubler stores their email and username separately.
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Changing the email in the profile does NOT change the username.
How to Find and Update a Username:
1 - Go to the Employee screen:
2 - Find the Employee and click on the edit pencil:
3 - Click on the "Settings" tab and then "Update Login Username":
The Username will show on the screen.
If the username needs to be corrected, you can enter the correct username in the "New Login Username" section and click "Update"
If this does not fix the issue
Please email support@Roubler.com with the following information:
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Your name and company.
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The affected user’s full name.
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A brief description indicating that the user is getting this error and you have tried all the advise from this help article
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Include a screen shot if possible.
Roubler Support will further investigate and assist in resolving the issue.
Thank you for your cooperation.
Roubler Support Team